AAA+CARE: IN A NUTSHELL
Customer satisfaction is based on the quality perceived by a Customer exceeds the expected quality. To guarantee Customer satisfaction, we adhere to some basic principles.
- We go the extra mile. Our commitment to deliver and our fundamental aim for quality are intrinsic values, deeply incorporated in our company’s DNA.
- We advocate honest and integer communication. ICT Projects can be complicated and unexpected issues might come up. As a result, it is impossible to foresee or plan every eventuality, projects will show unforeseen peaks of activity. By being open and honest we build trust between ourselves and our Customer.
- We set clear expectations and roles & responsibilities.We believe that each successful project requires mutual collaboration both within the team and with the Customer and we’ll involve all stakeholders at multiple moments in the project lifecycle.
- We guard the balance between scope, quality, budget and time. We guarantee both our Customers and our people that projects are planned adequately and correctly. As a result, there is not only time for action, but also for reflection. We do this as proactively as possible, so we can take corrective measures when deviations would occur.